Hello Beautiful Ladies,
I think by now the Whole of WiseShe and my other blogger friends know that I’ve bought the 120 color palette eyeshadow in 2nd edition from BH Cosmetics. As soon as I went on to their website it was really very tough and I mean it very tough to move out of the website without placing a single order after looking at all the breath taking eyeshadow palettes and other beauty products they have with amazing discounts which they keep coming with like every week.
Straight 40 %-50% off on the bestsellers….Can u believe that?? With this the price and product was such a temptation to avoid them. So I made a purchase of 120 eyeshadow palette in 2nd edition and 66 lip palette and I placed the order on 3rd of March and it reached me on 11th of May… YES exactly after 2months 8days I was so scared and worried that the order might never reach me, I was constantly in touch with BH Guys, I have sent them mails every week asking about where is my product and all they had was a USPS tracking no. and they kept reassuring me all this while that the product will reach me no matter what! Its common with the Indian customs to delay the delievery time.
I kept faith and I believed that now they are so sure, I better wait. In the meanwhile I asked Dr. Neeraj who was a regular BH Cosmetics customer who has bought innumerable palettes from them, even he said he receives his parcel in 45days. Aaahhhh! That was a relief! But guess what?? It doesn’t end here I had to pay a price of Rs. 1104 /- as custom duty fee, I was in a state of shock because I had no clue about it. As most of my friends who had bought products from COASTAL SCENTS never had to pay any duty fee. I re confirmed with Dr. Neeraj and he said he has been paying customs fee all the time with every BH Palette he has bought. I asked a refund from the company for the custom fees I paid, they denied. They refunded the shipping charges back to my account as they were unable to fulfill their commitment of delivering the product in 20 working days. With a broken heart, I went to the local post office, Yea..No one came to my doorstep, I had to go the local post office , pay the amount of Rs. 1104/- towards duty fee and got my BH Cosmetics box home.
I was trapped in a mixed feeling because I was happy that I got the order but unhappy because I have to pay the extra duty fee. Having said that, as soon as I reached home to check if my products are all fine and damage free. OH MY GOD! I got the big shock of my life, the 66 lip palette was MISSING and I end up paying Rs.1104 just for the 120 eyeshadow palette. L I was cursing the Indian customs like crazy, Me and Vish were literally bitching Indian customs, I was soo irritated, I was not able to pay attention at my workplace. Then I opened my gmail a/c and was going through all the BH Cosmetics emails sent. After a lot of research work, I figured out that the culprit was not the customs who misplaced my 66 lippalette but BH Cosmetics itself.
The quantity of the product mentioned was = 1, where else I ordered for 2 products, that means though they showed both the palettes in the order receipt, the product quantity mentioned was only 1 which has to be 2, 1 is 120 e/s palette and 2nd is 66 lip palette. To confirm this I called my sister, And I Asked her to confirm the receipt amount and product written on the BH Cosmetics receipt.
USPS product shipment receipt
Now as u can see in the above picture, BHCosmetics have sent only 1 product also price of the product they have mentioned is just $10. I am fine with whatever amount they wan to quote at the receipt. I am just pissed off by the fact that they actually have forgotten/by mistake/ purposely have not dispatched the 66 lip palette order. Being a well known company having such great fan following, how can they do such stuff?? I again wrote them a mail, that my 66 lip palette is Missing and according to the product receipt, the 66 lip palette was never dispatched so I immediately want a refund for the amount I paid to the product not received. They reverted at my mail after apologizing they agreed to refund the amount back to me in 3-5 working days. I was in Peace after than, till that time I never enjoyed a single moment of my 120 palette, though it’s a gorgeous one which I owe and priced possession in make up. Of coz I can say so, Now that I ve paid so much for this palette. The worry took a toll over me and never let me enjoy what I got, after getting the refund news I was like…Finallyyy!*Phewwwwwwwww*
Both the Indian customs and BH Cosmetics have made my international shopping experience very Bitter. This was my 1st International order and I am so scared now that I don’t think so I am going to make any more international purchases.
My request would be please try and avoid purchasing from BH Cosmetics, because they might look good and no doubt they have great service offering towards other countries but not INDIA. Because of our So AWESOME Indian customs we end up paying double the amount for a product which is not worth more than 10$.
My motive is not to scare you guys and stop you from international shopping but just to alert you guys to avoid the recurrence of mess that happened with me. Be wise and careful whilst you make an international order! You can always go for international websites like coastal scents which has great customer response from India or simply buy stuff from EBAY they are awesome, I ve got so many stuff from them. I2Cworld is my favourite seller!
Keep it wise!
Image source 1
You may like reading these-
- Worst Online Shopping Sites In India ?
- My experience with 99Labels.com
- My Horrible Experience With SnapDeal.com
- Brandmile.com Review – A Cheat /Fraud ? (An Update)
- My Experience With Buyincoins.com
- Best Online Purchase Shopping Sites In India For Cosmetics
- Top 10 Best Online Indian Shopping Sites In India (Part 1)
- Top 10 Best Online Indian Shopping Sites In India (Part 2)
- Top Online Shopping Sites In India (Part3)
- Best Online Shopping Sites India (Part4)