Subscribe to WiseShe Free Beauty EBook
X

RED ALERT!!! My Worst Shopping Experience with BH Cosmetics

May 13, 2012 by 89 Comments
Previous : «
Next : »

  

RED ALERT!!!My Worst Shopping Experience with BH Cosmetics

Hello Beautiful Ladies,

I think by now the Whole of WiseShe and my other blogger friends know that I’ve bought the 120 color palette eyeshadow in 2nd edition from BH Cosmetics. As soon as I went on to their website it was really very tough and I mean it very tough to move out of the website without placing a single order after looking at all the breath taking eyeshadow palettes and other beauty products they have with amazing discounts which they keep coming with like every week.

bh cosmetics

Straight 40 %-50% off on the bestsellers….Can u believe that?? Shock With this the price and product was such a temptation to avoid them. So I made a purchase of 120 eyeshadow palette in 2nd edition and 66 lip palette and I placed the order on 3rd of March and it reached me on 11th of May… YES exactly after 2months 8days Mad  I was so scared and worried that the order might never reach me, I was constantly in touch with BH Guys, I have sent them mails every week asking about where is my product and all they had was a USPS tracking no. and they kept reassuring me all this while that the product will reach me no matter what! Its common with the Indian customs to delay the delievery time.

I kept faith and I believed that now they are so sure, I better wait. In the meanwhile I asked Dr. Neeraj who was a regular BH Cosmetics customer who has bought innumerable palettes from them, even he said he receives his parcel in 45days. Aaahhhh! That was a relief! But guess what?? It doesn’t end here I had to pay a price of Rs. 1104 /- as custom duty fee, I was in a state of shock because I had no clue about it. As most of my friends who had  bought products from COASTAL SCENTS never had to pay any duty fee. I re confirmed with Dr. Neeraj and he said he has been paying customs fee all the time with every BH Palette he has bought. I asked a refund from the company for the custom fees I paid, they denied. They refunded the shipping charges back to my account as they were unable to fulfill their commitment of delivering the product in 20 working days. With a broken heart, I went to the local post office, Yea..No one came to my doorstep, I had to go the local post office , pay the amount of Rs. 1104/-  towards duty fee and got my BH Cosmetics box home.

I was trapped in a mixed feeling because I was happy that I got the order but unhappy because I have to pay the extra duty fee. Having said that, as soon as I reached home to check if my products are all fine and damage free. OH MY GOD! I got the big shock of my life, the 66 lip palette was MISSING and I end up paying Rs.1104 just for the 120 eyeshadow palette. L  I was cursing the Indian customs like crazy, Me and Vish were literally bitching Indian customs, I was soo irritated, I was not able to pay attention at my workplace. Then I opened my gmail a/c and was going through all the BH Cosmetics emails sent. After a lot of research work, I figured out that the culprit was not the customs who misplaced my 66 lippalette but BH Cosmetics itself.

The quantity of the product mentioned was = 1, where else I ordered for 2 products, that means though they showed both the palettes in the order receipt, the product quantity mentioned was only 1  which has to be 2, 1 is 120 e/s palette and 2nd is 66 lip palette. To confirm this I called my sister, And I Asked her to confirm the receipt amount and product written on the BH Cosmetics receipt.

 USPS product shipment receipt

bh cosmetics+worst international shopping site

 

Now as u can see in the above picture, BHCosmetics have sent only 1 product also price of the product they have mentioned is just $10. I am fine with whatever amount they wan to quote at the receipt. I am just pissed off by the fact that they actually have forgotten/by mistake/ purposely have not dispatched the 66 lip palette order. Being a well known company having such great fan following, how can they do such stuff?? I again wrote them a mail, that my 66 lip palette is Missing and according to the product receipt, the 66 lip palette was never dispatched so I immediately want a refund for the amount I paid to the product not received. They reverted at my mail after apologizing they agreed to refund the amount back to me in 3-5 working days. I was in Peace after than, till that time I never enjoyed a single moment of my 120 palette, though it’s a gorgeous one which I owe and priced possession in make up. Of coz I can say so, Now that I ve paid so much for this palette. The worry took a toll over me and never let me enjoy what I got, after getting the refund news I was like…Finallyyy!*Phewwwwwwwww*  Grin

Both the Indian customs and BH Cosmetics have made my international shopping experience very Bitter. This was my 1st International order and I am so scared now that I don’t think so I am going to make any more international purchases.

My request would be please try and avoid purchasing from BH Cosmetics, because they might look good and no doubt they have great service offering towards other countries but not INDIA. Because of our So AWESOME Thinking Indian customs we end up paying double the amount for a product which is not worth more than 10$. Frown

My motive is not to scare you guys and stop you from international shopping but just to alert you guys to avoid the recurrence of mess that happened with me. Be wise and careful whilst you make an international order! You  can always go for international websites like coastal scents which has great customer response from India or simply buy stuff from EBAY they are awesome, I ve got so many stuff from them. I2Cworld is my favourite seller! Smile

Happy Shopping! Grin

Keep it wise!

God bless! Smile

Image source 1

 

You may like reading these-

Filed Under: AllPosts, BH Cosmetics, Online Shopping Tagged With: , , , , ,
Previous : «
Next : »

Comments

  1. ife says:
    May 13, 2012 at 5:59 pm

    oh i never knew of this site.. what an ordeal..i once bought from amazon but there was no special duty i think it was included. And i even got a refund of customs duty cause it has been reduced and i didnt even ask for it..All the while i was thinking customs duty is included in shipping fee…ooh this is very scary situation. Thank God u got refund..

    Reply
    • erica says:
      May 13, 2012 at 6:20 pm

      I never got the refund for the custom duty i paid here ..Ife ..i.e rs. 1104/- ..horrid situation! No Frown

      Reply
    • erica says:
      May 13, 2012 at 6:29 pm

      IFE ..Btw where do u stay?? how safe is it to shop from amazon?? n is there any amt do u have to pay as duty fee wen u buy from amazon?? Question

      Reply
      • Shaba says:
        May 13, 2012 at 9:24 pm

        I have heard that amazon is good and know few friends shopping from them but don really know about the duty fee..and this is the first time am hearing about paying a duty fee..anyhoo feel bad for such a worse shopping experience of yours ric.. Frown Frown
        Shaba recently posted..Never I can Lose YOU

        Reply
      • ife says:
        May 13, 2012 at 9:38 pm

        I live in Kerala. I got the package at home..I had no idea about paying extra customs duty at the time i ordered. I had to pay for shipping and all so I thought it was included with that. I was under the impression that everything is included and the company pays the duty!!! Go through junglee.com when you want to buy from Amazon cause those are the stuff that they ship to India..

        Reply
  2. shaz says:
    May 13, 2012 at 6:02 pm

    Ohhh !!
    its really sad to know this Big Frown
    Even we indians pay the whole amount and not half..
    Its like khaya piya kuch nahi, aur glass phoda bara ana ! Razz
    shaz recently posted..RED ALERT!!! My Worst Shopping Experience with BH Cosmetics

    Reply
  3. Manya says:
    May 13, 2012 at 6:17 pm

    Every now and then they have that 50% off offer, I was thinking to request someone to get one of their palettes for me and I would pay her in her account, but now no ways, I am not ordering anything! No weep Pissed Off I can understand how you are feeling!
    Manya recently posted..My Online Shopping experience with Soulflower India and Shopping Haul

    Reply
  4. Upasana says:
    May 13, 2012 at 6:21 pm

    i am blessed with coastal scents !! Yippee Dance Left Right Yippee Dance Left Right

    ric koi nahi Hug n Makeup
    Upasana recently posted..Clarins Stores in India

    Reply
  5. bhavna pande says:
    May 13, 2012 at 6:27 pm

    thts bad i hate custom department to the core..i am having a few gifts from giveaways i won recently that are dispatched 4m usps .i wanted to ask you that because they are gifts will i have to pay custom duties and did they contacted you about your package or did you call the local post office for that.?

    Reply
  6. Revathy says:
    May 13, 2012 at 6:29 pm

    RIc… very upsetting na?

    i hv placed some orders on cherry culture on some NYX products.. now crossing my fingers.. hoping to get my products n intact too…. Frown

    Reply
  7. Sukanya says:
    May 13, 2012 at 6:30 pm

    thats why am so scared of international shipping ….. Grinreams of a day when all these goodies are instock with style craze*
    Sukanya recently posted..NYX Ten Color Eye Shadow Palette (Runway Collection) Strike a Pose- Review & Swatches

    Reply
    • erica says:
      May 13, 2012 at 6:32 pm

      heheheh..true dat..Sukanya!!

      but will still sumhow get tempted to buy naa.. How i wish our indian shopping sites to stock all this stuff. den v need not go on intl sitess! Grin Yes

      Reply
  8. bidisha says:
    May 13, 2012 at 6:49 pm

    omg thanks a lot for the info
    unbelievable! Neutral

    Reply
  9. Shikh says:
    May 13, 2012 at 7:04 pm

    Hi Erica,

    So sorry that your 1st International experience went off so badly. It is enough to discourage you completely. However being someone who orders frequently online and from all sorts of known and unknown sites from all parts of the world I can assure you that it does not happen often. I have never lost a package so far and have never had to pay any custom duty. I just got a scare once with Cherry Culture coz I got the package after 2 months of placing my order.

    Dont be discouraged. Coastal Scents is fabulous and so are a lot of other sites as well. If you are in doubt about any site feel free to ask me and I will help you out if I have purchased from that site or have heard about it. Best of luck for next time. Happy Shopping!

    Reply
    • erica says:
      May 13, 2012 at 7:21 pm

      thats so sweet of u..Shikha.. Well..definitely.. If I have any doubts I will come to U.. now i wana shop with CS .. but i hope they wont charge me duty fee.. Struggle

      Reply
  10. Preetha says:
    May 13, 2012 at 7:30 pm

    Thanx for this info Erica..CS is way better..Smile
    Preetha recently posted..Mother’s Day Special discounts at Major Brands

    Reply
  11. Mitra20 says:
    May 13, 2012 at 8:25 pm

    Ric thats a terrible experience. I had an even worst experience with Cherry Culture, i had ordered tuff and last year May which never reached me till date ! To top it all the customer service sad they’l not refund it cause it got lost in the mail and its not their fault, its the postal dptmt’s fault ! I am OFF cherry Culture for the rest of my life for sure !

    Reply
  12. Vidhya says:
    May 13, 2012 at 8:27 pm

    I ordered thrice from cs. In flat 2 weeks I receive them. No broken palettes or anything like that. I get them delivered in dubai.

    Reply
    • erica says:
      May 13, 2012 at 9:30 pm

      Vidhyaa.. Somehow there is no much custom problems in other countries yaa…its only India dat we face problems with the customs!

      Reply
  13. tulips says:
    May 13, 2012 at 9:35 pm

    Tremble Tremble Tremble Really Pissed Really Pissed Really Pissed aww baby u had to go thru all dis Hug n Makeup atleast u got ur e/s pallete intact. Hug Left .me never evr gonna shop frm dem Zombie Killer

    Reply
  14. pavani reddy says:
    May 13, 2012 at 10:09 pm

    this is sooooo evil erica… Pissed Off Really Pissed BH is so worse Devil i was always tempted with their palettes…but now neverrrrr Thinking No
    this is the reason y i want to buy all the stuff i want before returning to india…the delivary is so perfect in this country…

    Reply
  15. Zara says:
    May 13, 2012 at 11:19 pm

    Horrid! Wot a crappy experience to have! And after all this trouble, they forgot the lp palette. Heights ya!

    Reply
    • erica says:
      May 13, 2012 at 11:48 pm

      FORGOT…Dekho naa..FORGOT..i mean “BANIYAA …hai kya yeh log?? that they forgot to put one stuff in the bag”?…2 hi toh product tha.. 200 thodi naa thaa..that they forgot ..paisa lene kaise nai bhulee! Really Pissed Money Mouth

      Reply
  16. Vish says:
    May 14, 2012 at 1:16 am

    heloooooo Ericaa Hug n Makeup
    glad u put up dis post
    n as many suggested go for CS dear
    I think even CS had li palettes Dance Left Right Dance Left Right
    ofcourse as v both r broke lets do nxt mnth Smile
    Vish recently posted..Funday Looks ~ Side Hair with Twists

    Reply
    • erica says:
      May 14, 2012 at 8:52 am

      Yea do they have.. but sumhow to buy it alone ki himmat nai ho rahi hai!

      i wana make sure there is no duty fee involved in CS n even if its der will they refund me the money??? Question Thinking

      Reply
  17. Nafisa says:
    May 14, 2012 at 2:01 am

    Aww…this is simply awful Ric! So sorry to hear bout ur experience. Never knew bout custom charges b4. Thanks sooo much for sharing n alerting evry1 Hug n Makeup

    Reply
    • erica says:
      May 14, 2012 at 8:51 am

      u welcome..Nafi!!

      just be careful the next time u buy from an intl website..make sure there is no hidden fee involved! Hug n Makeup Hug n Makeup

      Reply
      • anamika says:
        May 14, 2012 at 9:39 am

        i think in mumbai custom is far more worse.

        Reply
        • erica says:
          May 14, 2012 at 10:33 am

          Yes…ANA! 100% Fact.. Mumbai customs are toooootooo bad!! Pissed Off Devil

          my Aunty sent few watches 2 yrs back on Xmas.. out of which only 3 of dem reached us.. rest of dem went missing n they were damn good watches.. my aunty was shocked n hurt to knw dat.. she never send things via mail again since then! Frown No Really Pissed Sick

          Reply
          • anamika says:
            May 14, 2012 at 10:36 am

            omg! thas horrible..they r thief ..isn’t there any way where one can complain about them.

            Reply
            • erica says:
              May 14, 2012 at 10:58 am

              this is not it.. i paid 200rs behind each watch i bought from the post office.!
              i.e 600rs for 3 watches! Really Pissed
              I so want to write a mail to the custom commissioner..

              but i want everyone to write a petition to my email that I am going to send him! Yes

              Reply
  18. Neeraj says:
    May 14, 2012 at 2:23 am

    It was a tough time Erica and trust me I paid customs all the time except the last order.Their shipping is luckily secure and u know u get ur parcel but the only problem is when? I really hate the way Indian Customs and Excise works and these are some of the negative things that makes India defaulters when it comes to values and humanity. Our parents teach us moral values but the people who run the government dont have anyone to do so for them, maybe.
    I am sure BH cosmetics will read about this and help in such tight situations next time. The custom charges of 1104 was ridiculous and I feel so bad that ur first experience was like this.No worries, lets not lose hope.
    Neeraj recently posted..Massage and Mirth Series 1 – Random Facts of Realization

    Reply
    • erica says:
      May 14, 2012 at 8:49 am

      I know About ur last recent order ..doc… surprisingly it reach within 2 weeks without any duty fee naa..

      BRAVO! This is by fluke or BH Cosmetics has reallly improved.. No idea!

      Hopefully i ll try some other safe sites, cant let one thing ruin me..Life goes on! Big Smile

      N i hate indian customs n rules to the core, I hope they read my Article.. to know wat a pain the A** they are! Really Pissed No

      Reply
  19. Zee Bee says:
    May 14, 2012 at 11:42 am

    phew… so much trouble! Its not really worth it for just cosmetics. Though tempted i never order international….after reading all this its just awful and so much worry. Have you paid via Paypal or credit card ?
    Zee Bee recently posted..Apple Crumble

    Reply
  20. philamazan says:
    May 14, 2012 at 1:36 pm

    im scared now to place intl orders Frown

    Reply
  21. dhanu says:
    May 14, 2012 at 2:53 pm

    Sorry Erica, it did not work for you…unfortunately, all my orders reached no less than a week for me and i have atleast made more than 4 purchases different times. Blame it on the customs..not BH team given that their product quality is gud and service (atleast it worked for me).

    Reply
    • erica says:
      May 14, 2012 at 2:57 pm

      where do u stay Dhanu?? n I guess u have not read the whole post.. BH Cosmetics took the money for 2 palettes n never dispatched one palette amongst the two..check out the USPS shipment receipt.
      Bh cosmetics are equally the culprit in my situation!

      Reply
  22. Nisha Singh says:
    May 14, 2012 at 10:56 pm

    I ordered from BH last month, I got my order in 20 days and I think they quote a lesser amount on the receipt so you don’t pay customs. I didn’t have to pay any. I’m sorry you had such a bad experience Frown , mine was rather uneventful. That’s always a good thing. Smile
    Nisha Singh recently posted..Nail Art Challenge Day 3: Yummy Sweet Things!

    Reply
  23. shazia says:
    May 17, 2012 at 10:36 am

    iv experienced this with coastal scents! i had to pay 1000INR and pick my package from the post officeFrown! id ordered about 3-4 palettes and brushes! i know it feels awful Frown
    shazia recently posted..CHAMPAGNE BLUE LOOK

    Reply

Speak Your Mind

*

CommentLuv badge

Pick Your Favourite Smiley

SmileBig SmileGrinLaughFrownBig FrownCryNeutralWinkKissHug n MakeupRazzChicDance Left RightYippeeCoolAngryReally AngryConfusedQuestionThinkingPainShockYesNoLOLRock n RollTap DanceSillyBeautyLashesCuteShyBlushLipstickKissedIn LoveDroolGiggleSnickerHeh!SmirkWiltWeepIDKStruggleSide FrownDazedHypnotizedSweatEek!Roll EyesSarcasmDisdainSmugMoney MouthFoot in MouthShut MouthQuietShameBeat UpMeanEvil GrinGrit TeethShoutPissed OffReally PissedMad RazzDrunken RazzSickYawnSleepyDanceClapJumpHandshakeHigh FiveHug LeftHug RightKiss BlowKissingByeGo AwayCall MeOn the PhoneSecretMeetingWavingStopTime OutTalk to the HandLoserLyingDOH!Fingers CrossedWaitingSuspenseTremblePrayWorshipStarvingEatVictoryCurseAlienAngelClownCowboyCyclopsDevilDoctorFemale FighterMale FighterMohawkMusicNerdPartyPirateSkywalkerSnowmanSoldierVampireZombie KillerGhostSkeletonBeerDrinkDrunkLiquorCoffeeCakePizzaWatermelonBowlPlateCanFemaleMaleHeartBroken HeartRoseDead RosePeaceYin YangUS FlagMoonStarSunCloudyRainThunderUmbrellaRainbowMusic NoteAirplaneCarIslandAnnouncebrbMailCellPhoneCameraFilmTVClockLampSearchCoinsComputerConsolePresentSoccerCloverPumpkinBombGunsHammerKnifeHandcuffsPillPoopCigarette