I am a big time shopaholic and I don’t think there is any online shopping site which I am not aware of . Have shopped from them all and I am sure if you are a regular reader of Wise She you are already aware of it.
Recently I shopped from Faballey. I always wanted to shop from there as I found their clothes interesting .So I fell into the trap and shopped clothes and accessories from them. I shopped crop tops, one maxi skirt and one neck piece from them and here is the snap shot of my total.
Why You Should Never Buy From Faballey.com.
My frustration began when I received the courier which had all the things asked but I didn’t like the maxi skirt and next day I asked them for the return.
I mailed them the very next day asking them to take back the products.As the company is located in the same city where I live I thought they will pick it the very same day or may be the next day.
They answered nicely that they will but to my surprise no one came for two weeks. I again mailed them and they assured me that they will collect the dress with in 1 or 2 days and I am yet to hear from them( its been almost a week again).No one has even called me forget about picking the product.
With this I asked the customer care if she can refund the money and she assured me that she is going to speak to the manager and get back to me.Well that never happened.I seriously don’t want their refund in the form of coupon code.With their pathetic service I am least interested in shopping from them.
Anyway, another thing happened.The neck piece which I purchased from them when I took it out (for the first time)it broke down itself and fell off .I mailed them telling them that its all broken and if they could replace it but as expected they just said its more than 10 days they wont change or refund.
This shows the kind of quality of the product they keep.From their mail it seems that they keep bad quality accessories and are always ready with a return answer.
They promised me that return will take place in 1 or 2 days and its the sixth day today and I am still waiting for them to pick up the stuff.You must be knowing that whenever there is a return one needs to keep themselves available or free at that point of time. So if one is suppose to get their product returned from faballey then you will have to keep yourself free for …. ? I don’t know how many days, as there is no right communication from their end.
In the end my conclusion to the Faballey experience is :-
1) Bad return policy.It will take you months in dealing with one order.No coordination between the customer care and the return pick up.
2) No cash return .I am not interested in buying with you any more why don’t you just refund back the money instead of giving me coupon again which by the way is yet to happen.
3) Low quality accessories .
Faballey just spoiled my birthday outfit but why do they care.They are busy advertising themselves on facebook they don’t know that happy customers is the only way to get more buyers